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Zurich: Breakdown at the Hyatt hotel, they have to sleep on the sofas in the lobby & More Latest News Here

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ZürichBreakdown at the Hyatt hotel, they have to sleep on the couches in the lobby

Guests spent the night in the lobby of a Zurich hotel. A night that was short and rather eventful.

The fire alarm was also declared during the night, bringing customers back to the entrance hall.

The fire alarm was also declared during the night, bringing customers back to the entrance hall.

20min/Reader-reporter

It was a short night for a handful of guests at the glitzy Hyatt hotel near Zurich airport. A man from Basel, who was returning to the hotel after attending the Ed Sheeran concert at the Letzigrund in Zurich on Friday evening, testified to this with our colleagues from “20 Minuten”. “I got back to the hotel around one o’clock in the morning… but the door to my room wouldn’t open anymore,” he says. At the reception, no one could solve the electronic problem, which concerned “a few customers”, according to the boss of the hotel.

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The other surrounding hotels being full, the staff then offered the unfortunate a place in the partner hotel Park Hyatt, in the city of Zurich, which was all the more luxurious. But they were asked to pay the difference. After the polite refusal of the customers, a solution of last resort was offered to them: to sleep on the sofas in the lobby of the hotel. Without cushions or blankets, customers took their places.

Hard to fall asleep

And it was hard to fall asleep. To add an extra layer to the bad night, the hotel fire alarm went off right after they had settled in. “Suddenly, 300 customers, half in bathrobes, tumbled into the hotel lobby,” says the Basel. In the early morning, the computer problem was resolved and he was able to return to his room, collect his belongings, and proceed to check out.

“We regret the inconvenience caused and apologize to our customers. The hotel team is currently contacting the customers concerned,” said Benno Geruschkat, the manager of this branch of the Hyatt hotel.

(vvo/ywe)

Zurich: Breakdown at the Hyatt hotel, they have to sleep on the sofas in the lobby
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